Banking Customer Service Supervisor – Lead & Grow Team

Baycoast Bank; South Dartmouth (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Job summary

BayCoast Bank is seeking a Customer Service Supervisor at our Dartmouth branch to lead teller teams, coach staff, and ensure exceptional customer experiences. The role emphasizes coaching, staff development, and delivering branch results while maintaining compliance and community engagement.

You will mentor tellers, handle customer inquiries, and drive referrals and sales opportunities within the branch. A positive attitude, reliability, and banking product knowledge are essential.

Qualifications

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.
• Bilingual a plus but not required.

Responsibilities

• Supervise, coach, and develop teller staff.
• Provide ongoing training and feedback.
• Manage staffing schedules.
• Handle customer inquiries and resolve issues.
• Build strong relationships with customers.
• Identify referral opportunities.
• Support sales initiatives and branch goals.
• Oversee teller operations and cash handling.
• Maintain compliance with policies.
• Collaborate across departments.
• Participate in community events.

Skills

Leadership

Customer focus

Banking knowledge

Attention to detail

Positive attitude

Bilingual (nice to have)

Job description

BayCoast Bank is seeking a Customer Service Supervisor at our Dartmouth branch to lead teller teams, coach staff, and ensure exceptional customer experiences. The role emphasizes coaching, staff development, and delivering branch results while maintaining compliance and community engagement.

You will mentor tellers, handle customer inquiries, and drive referrals and sales opportunities within the branch. A positive attitude, reliability, and banking product knowledge are essential.