Banking Customer Service Supervisor | Lead & Mentor Team

Automatic Data Processing, Inc.; South Dartmouth (MA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Ability to lift up to 50 lbs

Travel between locations may be needed

Job summary

BayCoast Bank in Dartmouth, MA is seeking a Customer Service Supervisor to lead a branch team and deliver exceptional customer experiences. You will coach tellers, monitor service quality, and support sales initiatives to help customers reach their financial goals.

You’ll manage scheduling, oversee teller operations, ensure policy compliance, and collaborate across departments while engaging with the community to grow the business and develop your career.

Qualifications

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.
• Bilingual a plus but not required.

Responsibilities

• Lead & Inspire: supervise, coach, and develop teller staff.
• Deliver Outstanding Customer Service: handle inquiries and resolve issues; build relationships.
• Drive Results & Growth: identify referral opportunities; support sales and branch goals.
• Ensure Operational Excellence: oversee teller operations and cash handling; maintain policy compliance.
• Be a Team Player: collaborate across departments; participate in community events.

Skills

Leadership

Customer Service

Banking Knowledge

Communication

Staffing Scheduling

Detail Orientation

Bilingual (not required)

Job description

BayCoast Bank in Dartmouth, MA is seeking a Customer Service Supervisor to lead a branch team and deliver exceptional customer experiences. You will coach tellers, monitor service quality, and support sales initiatives to help customers reach their financial goals.

You’ll manage scheduling, oversee teller operations, ensure policy compliance, and collaborate across departments while engaging with the community to grow the business and develop your career.