Senior Branch Operations Manager

Bbcnbank; La Habra (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Bank of Hope in La Habra, CA is seeking an Operations Manager to oversee the branch's daily operations, ensure compliance with banking policies and regulatory requirements, and support exceptional customer service.

You will supervise tellers and staff, optimize workflows, manage cash processes and risk controls, mentor team members, and collaborate with the Branch Manager to meet branch goals and drive value for clients.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Minimum five years of experience in banking and three years in a supervisory position.

Responsibilities

• Oversee all branch operational functions, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff, including tellers and other branch personnel, in managing day-to-day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks.
• Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures.
• Serve as a resource for resolving escalated operational issues or customer concerns.
• Mentor team members, fostering a collaborative and professional environment.
• Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities.
• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.

Skills

English proficiency

Leadership

Organization

Problem solving

Banking policies knowledge

Communication skills

Korean language (preferred)

Education

Bachelor's degree in accounting, business administration, or related field or equivalent experience

Tools

Banking systems

Basic computer applications

Job description

Bank of Hope in La Habra, CA is seeking an Operations Manager to oversee the branch's daily operations, ensure compliance with banking policies and regulatory requirements, and support exceptional customer service.

You will supervise tellers and staff, optimize workflows, manage cash processes and risk controls, mentor team members, and collaborate with the Branch Manager to meet branch goals and drive value for clients.