Branch Operations & Customer Service Lead

Bank of Hope; Irvine (CA); On-site; USD 33,062 - 42,016; Full time

Benefits offered by this job

Benefits

Bonus

Job summary

Bank of Hope is seeking a Branch Service Officer in Irvine, California, responsible for the efficient operations of the branch and delivering exceptional customer service. The candidate will manage daily operational tasks, assist customers, and mentor front-line staff. A minimum of 3 years in branch operations and a high school diploma are required.

The position includes a salary range of $24.00 - $30.50 hourly plus bonuses and benefits based on qualifications, level, and location.

Qualifications

• At least 3 years of experience in branch operations.
• Advanced English written and fluent verbal communication skills.
• Ability to adapt to change in a fast-paced environment.

Responsibilities

• Ensure operational efficiency and compliance in branch activities.
• Assist customers with inquiries and resolve issues.
• Mentor tellers on procedures and customer service standards.

Skills

Manage multiple tasks

Excellent verbal communication

Excellent written communication

Strong organizational skills

Korean language (preferred)

Education

High School Diploma

Job description

Bank of Hope is seeking a Branch Service Officer in Irvine, California, responsible for the efficient operations of the branch and delivering exceptional customer service. The candidate will manage daily operational tasks, assist customers, and mentor front-line staff. A minimum of 3 years in branch operations and a high school diploma are required.

The position includes a salary range of $24.00 - $30.50 hourly plus bonuses and benefits based on qualifications, level, and location.