Branch Operations Leader: Compliance, Service & Growth

Bbcnbank; Garden Grove, Northern (CA, KY); Hybrid; USD 71,000 - 80,000; Full time

Job summary

Bank of Hope in Garden Grove seeks an Operations Manager to oversee branch operations, ensure regulatory compliance, and drive efficient processes. You will supervise tellers and staff, coordinate with the Branch Manager, and promote exceptional customer service.

The role requires strong leadership, knowledge of banking regulations, and the ability to train staff in ops functions while identifying value-added opportunities and referrals.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Minimum five years of banking experience with at least three years in supervision.

Responsibilities

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Supervise and support operational staff, including tellers and other branch personnel, in managing day-to-day branch operations.
• Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies.
• Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels.
• Maintain accurate records and documentation to support compliance and risk management efforts.

Skills

Leadership

Organization

Problem-solving

Communication

Interpersonal skills

English (Advanced)

Korean (preferred)

Education

Bachelor’s degree

Tools

Banking systems

Basic computer apps

Job description

Bank of Hope in Garden Grove seeks an Operations Manager to oversee branch operations, ensure regulatory compliance, and drive efficient processes. You will supervise tellers and staff, coordinate with the Branch Manager, and promote exceptional customer service.

The role requires strong leadership, knowledge of banking regulations, and the ability to train staff in ops functions while identifying value-added opportunities and referrals.