Branch Office Operations & Sales Support Specialist

Guardian Alarm; Indianapolis (IN); Hybrid; USD 38,000 - 55,000; Full time

Job summary

Guardian Alarm is seeking a Branch Office Coordinator to independently handle a wide range of administrative duties supporting the branch’s sales and operations teams in Indianapolis.

The role focuses on managing sales leads, coordinating appointments, maintaining accurate customer records, and ensuring timely paperwork completion. Strong communication and detail orientation are essential for success in this fast-paced office environment.

Qualifications

• Strong verbal and written communication required.
• Excellent interpersonal and customer service skills.
• Three to five years of administrative experience.
• High school diploma or GED; some college preferred.

Responsibilities

• Manage sales leads in current software and schedule appointments.
• Perform outbound installation confirmation calls.
• Audit sales quotations in current software.
• Assign sales appointments on a rotational basis per guidelines.
• Ensure reps submit GAC paperwork within 2 business days.
• Coordinate with Field Support to confirm install dates.
• Maintain and update customer records and correspondence.
• Open and distribute mail; maintain supplies.
• Provide backup support for various positions as assigned.
• Support business development and marketing materials preparation.

Skills

Communication

Customer service

Organization

Detail-oriented

Independent work

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Tracking software

CRM software

Recordkeeping systems

Job description

Guardian Alarm is seeking a Branch Office Coordinator to independently handle a wide range of administrative duties supporting the branch’s sales and operations teams in Indianapolis.

The role focuses on managing sales leads, coordinating appointments, maintaining accurate customer records, and ensuring timely paperwork completion. Strong communication and detail orientation are essential for success in this fast-paced office environment.