Branch Office Coordinator

GAC 2022; Indianapolis (IN); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Guardian Alarm is seeking an Branch Office Coordinator to independently handle complex administrative duties supporting the branch’s sales and operations teams.

Responsibilities include managing sales leads, scheduling appointments, confirming installations, auditing quotations, and maintaining customer records with accuracy and confidentiality. The role requires strong communication, organization, and the ability to work independently.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficient with Microsoft Office and related software.
• Solid organizational skills with attention to detail.
• Knowledge of clerical procedures and recordkeeping.
• Ability to work independently and meet deadlines.
• High school diploma or GED; some college preferred.
• Three to five years of administrative experience.

Responsabilités

• Manage sales leads in current software and schedule appointments.
• Perform outbound installation confirmation calls.
• Audit sales quotations and verify orders.
• Assign sales appointments per guidelines and coordinate with teams.
• Ensure paperwork is filed within 2 business days of appointments.
• Verify installations with Field Support and maintain records.
• Coordinate office supplies and mail distribution.
• Maintain accurate customer accounts and contact points.
• Prepare customer correspondence and sales materials.
• Provide back-up support for various positions as needed.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Independent work

Microsoft Office

Formation

High School Diploma or GED

Some college

Outils

Microsoft Office Suite

Description du poste

The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch’s sales and operations teams.

• Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield’s call center.
• Performs outbound installation confirmation calls
• Audits Sales Quotations in current software
• Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager’s guidelines.
• Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment.
• Verify with Field Support Team that an install date has been booked for all verified sales.
• Monitor, order and arrange for delivery of office supplies.
• Verify orders, including customers' personal information and payment details.
• Creating, maintaining, and updating sales and customer records per Guardian process.
• Directing feedback from customers to relevant departments.
• Perform as an administrator and act as back-up support for various positions as assigned.
• Maintain accuracy of customer accounts and contact points.
• Open and distribute mail on a timely basis.
• Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials.
• Assist in all variable compensation reports.

Required Skills, Abilities, Education & Experience:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• High School Diploma or G.E.D. required
• Some college preferred
• Three to five years of experience in an administrative role.

Equal Opportunity Employer
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