Branch Office Coordinator

Guardian Alarm; Indianapolis (IN); Hybrid; USD 38,000 - 55,000; Full time

Job summary

Guardian Alarm is seeking a Branch Office Coordinator to independently handle a wide range of administrative duties supporting the branch’s sales and operations teams in Indianapolis.

The role focuses on managing sales leads, coordinating appointments, maintaining accurate customer records, and ensuring timely paperwork completion. Strong communication and detail orientation are essential for success in this fast-paced office environment.

Qualifications

• Strong verbal and written communication required.
• Excellent interpersonal and customer service skills.
• Three to five years of administrative experience.
• High school diploma or GED; some college preferred.

Responsibilities

• Manage sales leads in current software and schedule appointments.
• Perform outbound installation confirmation calls.
• Audit sales quotations in current software.
• Assign sales appointments on a rotational basis per guidelines.
• Ensure reps submit GAC paperwork within 2 business days.
• Coordinate with Field Support to confirm install dates.
• Maintain and update customer records and correspondence.
• Open and distribute mail; maintain supplies.
• Provide backup support for various positions as assigned.
• Support business development and marketing materials preparation.

Skills

Communication

Customer service

Organization

Detail-oriented

Independent work

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Tracking software

CRM software

Recordkeeping systems

Job description

The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch’s sales and operations teams.

• Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield’s call center.
• Performs outbound installation confirmation calls
• Audits Sales Quotations in current software
• Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager’s guidelines.
• Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment.
• Verify with Field Support Team that an install date has been booked for all verified sales.
• Monitor, order and arrange for delivery of office supplies.
• Verify orders, including customers' personal information and payment details.
• Creating, maintaining, and updating sales and customer records per Guardian process.
• Directing feedback from customers to relevant departments.
• Perform as an administrator and act as back-up support for various positions as assigned.
• Maintain accuracy of customer accounts and contact points.
• Open and distribute mail on a timely basis.
• Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials.
• Assist in all variable compensation reports.

Required Skills, Abilities, Education & Experience:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• High School Diploma or G.E.D. required
• Some college preferred
• Three to five years of experience in an administrative role.

Equal Opportunity Employer
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