Branch Office Coordinator & Sales Support Lead

GAC 2022; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Guardian Alarm is seeking an Branch Office Coordinator to independently handle complex administrative duties supporting the branch’s sales and operations teams.

Responsibilities include managing sales leads, scheduling appointments, confirming installations, auditing quotations, and maintaining customer records with accuracy and confidentiality. The role requires strong communication, organization, and the ability to work independently.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficient with Microsoft Office and related software.
• Solid organizational skills with attention to detail.
• Knowledge of clerical procedures and recordkeeping.
• Ability to work independently and meet deadlines.
• High school diploma or GED; some college preferred.
• Three to five years of administrative experience.

Responsibilities

• Manage sales leads in current software and schedule appointments.
• Perform outbound installation confirmation calls.
• Audit sales quotations and verify orders.
• Assign sales appointments per guidelines and coordinate with teams.
• Ensure paperwork is filed within 2 business days of appointments.
• Verify installations with Field Support and maintain records.
• Coordinate office supplies and mail distribution.
• Maintain accurate customer accounts and contact points.
• Prepare customer correspondence and sales materials.
• Provide back-up support for various positions as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Independent work

Microsoft Office

Education

High School Diploma or GED

Some college

Tools

Microsoft Office Suite

Job description

Guardian Alarm is seeking an Branch Office Coordinator to independently handle complex administrative duties supporting the branch’s sales and operations teams.

Responsibilities include managing sales leads, scheduling appointments, confirming installations, auditing quotations, and maintaining customer records with accuracy and confidentiality. The role requires strong communication, organization, and the ability to work independently.