Branch Office Operations Lead & Training Supervisor

Wafna; Honolulu (HI); On-site; USD 48,000 - 65,000; Full time

Job summary

Wafna in Honolulu is seeking an Office Supervisor to ensure efficient branch operations, supervise clerical staff, and provide administrative support according to SOP. The role reports to the Office Manager or Branch Manager and involves coordinating with sales, logistics, and HQ departments.

You will oversee daily registration, file systems, reporting, inventory prep, and recruitment support. Strong English, problem-solving, and independent work habits are essential for maintaining performance

Qualifications

• Proficient with MS Word, Excel, PowerPoint and Outlook.
• Strong organizational skills and attention to detail.
• Experience supervising office staff and coordinating tasks.
• Ability to train new employees and implement SOPs.

Responsibilities

• Ensure customer, client, and vendor service is outstanding through friendly, knowledgeable assistance.
• Handle daily registration activities including sales and purchase orders.
• Maintain organized file/record-keeping systems and logs.
• Answer calls, relay messages, and provide information to callers.
• Train employees in operations and SOPs.
• Supervise attendance, tardiness, overtime, and disciplinary actions.
• Act as liaison between sales, logistics and office staff on tasks.
• Prepare and submit reports to City/County/State/Federal where applicable.
• Assist with physical inventory and resolve discrepancies.
• Coordinate with HQ and outside vendors as needed.
• Support Office Manager and Branch Manager in operations and budget improvements.
• Oversee customs clearance coordination for merchandise and related admin tasks.
• Perform other duties as assigned.

Skills

Time management

Microsoft Office

English proficiency

Communication

Supervision

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Wafna in Honolulu is seeking an Office Supervisor to ensure efficient branch operations, supervise clerical staff, and provide administrative support according to SOP. The role reports to the Office Manager or Branch Manager and involves coordinating with sales, logistics, and HQ departments.

You will oversee daily registration, file systems, reporting, inventory prep, and recruitment support. Strong English, problem-solving, and independent work habits are essential for maintaining performance