Branch Operations Leader: Service & Team Development

First Hawaiian Inc.; Pearl City (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank in Pearl City is seeking an Assistant Service Supervisor to support the Service Supervisor and Service Manager with branch operations, staff oversight, and delivering excellent customer service. You will help manage daily workflow, participate in recruitment and training, and provide leadership to the branch team to achieve sales and service goals.

The role requires a high school diploma or GED, 2 years in branch operations and 1 year in supervision, with a preferred

Qualifications

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications

Responsibilities

• Oversee branch operations, manage staff, and ensure customer service standards and needs are met.

Skills

Communication

Time management

Sales skills

Attention to detail

Adaptability

Education

High School diploma/GED

Bachelor’s degree preferred

Tools

Microsoft 365

Job description

First Hawaiian Bank in Pearl City is seeking an Assistant Service Supervisor to support the Service Supervisor and Service Manager with branch operations, staff oversight, and delivering excellent customer service. You will help manage daily workflow, participate in recruitment and training, and provide leadership to the branch team to achieve sales and service goals.

The role requires a high school diploma or GED, 2 years in branch operations and 1 year in supervision, with a preferred