Branch Operations & Service Leader

First Hawaiian Inc.; Honolulu (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor at the Kapiolani Branch in Honolulu. The role supports the Service Supervisor with daily branch operations, staff oversight, and customer service excellence.

The ideal candidate will have a high school diploma or equivalent, 2 years in branch ops, and at least 1 year of supervisory experience; a bachelor’s degree is preferred. Strong communication and budgeting skills are required.

Qualifications

• Must have HS diploma or GED or equivalent experience.
• Bachelor’s degree preferred in a business-related field.
• Strong written and verbal communication are essential for customer interactions.

Responsibilities

• Assist Service Supervisor/Manager with branch operations.
• Oversee workflow, recruitment, and training for staff.
• Help achieve branch sales and service goals through leadership and customer focus.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Planning & budgeting

Customer service skills

Education

High School diploma/GED or equivalent experience

Bachelor’s degree in business-related field

Tools

Microsoft 365

Job description

First Hawaiian Bank is seeking an Assistant Service Supervisor at the Kapiolani Branch in Honolulu. The role supports the Service Supervisor with daily branch operations, staff oversight, and customer service excellence.

The ideal candidate will have a high school diploma or equivalent, 2 years in branch ops, and at least 1 year of supervisory experience; a bachelor’s degree is preferred. Strong communication and budgeting skills are required.