Branch Operations Supervisor - Customer-Focused Leader

First Hawaiian Inc.; Lahaina (HI); On-site; USD 55,000 - 65,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Service Supervisor for the Kahana Branch in Lahaina, Hawaii. You will supervise branch operations, resolve customer issues, and ensure adherence to bank policies while maintaining smooth workflow.

The position offers a Monday–Friday schedule with a rotational Saturday, a salary range of $55,176 to $65,000 per year plus sales incentives. The ideal candidate has a Bachelor’s Degree in Business (or equivalent) and at least two years of bank operations

Qualifications

• Bachelor’s Degree in Business or equivalent work experience required
• 2 years’ experience in bank operations; and
• 2 years’ supervisory experience (may be obtained concurrently)
• Ability to use 10-key adding machine and type 40 wpm
• Must be pleasant and tactful when interacting with customers
• Good oral and interpersonal communication skills
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information
• Must be proficient in Microsoft Windows applications

Responsibilities

• Oversee branch operations and supervise employees across all bank functions
• Resolve customer issues and maintain branch workflow; assign coverage
• Ensure compliance with bank policies and procedures

Skills

Customer service

Communication

Attention to detail

Microsoft Windows

Education

Bachelor’s Degree in Business or equivalent work experience

Tools

10-key adding machine

Job description

First Hawaiian Bank is seeking a collaborative Service Supervisor for the Kahana Branch in Lahaina, Hawaii. You will supervise branch operations, resolve customer issues, and ensure adherence to bank policies while maintaining smooth workflow.

The position offers a Monday–Friday schedule with a rotational Saturday, a salary range of $55,176 to $65,000 per year plus sales incentives. The ideal candidate has a Bachelor’s Degree in Business (or equivalent) and at least two years of bank operations