Branch Member Services & Teller Specialist

State Employees' Credit Union; Wilmington (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

State Employees' Credit Union in Wilmington, NC seeks a customer-focused teller to provide exemplary member service across channels, handling cash, account openings, and maintenance with accuracy and professionalism.

Responsibilities include educating members on services, processing transactions in the Margo system, balancing cash drawers, and assisting with account-related issues. The role may involve drive-thru support and weekly cash shipments.

Qualifications

• Must be able to speak English fluently.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of reports (vault control, returned checks, Visa gift cards, tickets, forgeries, coin sorter).
• Prepare, order, and verify cash delivery/shipment weekly.
• Assist members with account problems, reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit lines after consult.

Skills

Customer service

Communication

Professionalism

Confidentiality

Maturity

Patience

Attention to detail

Job description

State Employees' Credit Union in Wilmington, NC seeks a customer-focused teller to provide exemplary member service across channels, handling cash, account openings, and maintenance with accuracy and professionalism.

Responsibilities include educating members on services, processing transactions in the Margo system, balancing cash drawers, and assisting with account-related issues. The role may involve drive-thru support and weekly cash shipments.