Member Services & Branch Operations Specialist

State Employees' Credit Union; Kannapolis (NC); Hybrid; USD 32,000 - 38,000; Full time

Job summary

State Employees' Credit Union in Kannapolis, NC is seeking a friendly member service professional to provide exemplary service across channels. You will assist with cash handling, account opening and maintenance, and respond to member inquiries with professionalism.

This role emphasizes strong communication, confidentiality, and accuracy in processing transactions, balancing cash, and supporting branch operations.

Qualifications

• Must be able to speak English fluently.
• Strong mathematical skills and basic computer literacy.
• Excellent communication, confidentiality and professionalism.
• Willingness to engage in ongoing training and development.
• Ability to work in a fast-paced branch environment.

Responsibilities

• Greet members and respond to their needs; route to the right department.
• Open new memberships and accounts, process changes.
• Educate members on services and recommend appropriate solutions.
• Balance cash drawer, vault, ATM, and coin sorter; process cash deliveries.
• Operate drive-thru window as needed; handle phone inquiries.
• Prepare reports and maintain records of vault, checks, and transactions.
• Assist with account problems and reconciliations.
• Support other branch operations as needed.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Job description

State Employees' Credit Union in Kannapolis, NC is seeking a friendly member service professional to provide exemplary service across channels. You will assist with cash handling, account opening and maintenance, and respond to member inquiries with professionalism.

This role emphasizes strong communication, confidentiality, and accuracy in processing transactions, balancing cash, and supporting branch operations.