Branch Member Services Associate

SECU; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU, a Greensboro-based credit union, seeks a member service representative to greet members, open and maintain accounts, and handle cash transactions. You will balance cash drawers, operate the drive-thru, and prepare weekly cash deliveries.

The role requires strong communication, reliability, and a customer-focused approach in a fast-paced environment. Ongoing training and teamwork are emphasized in this position.

Qualifications

• High level of self-control and professional demeanor.
• Strong communication and organizational skills required.
• Ability to work in a fast-paced environment and under pressure.
• Willingness to engage in ongoing training.

Responsibilities

• Greet members and handle accounts opening and maintenance.
• Process cash transactions, balance cash drawer, and manage vault/ATM tasks.
• Operate drive-thru window and prepare cash deliveries.
• Educate members on services and recommend based on needs.
• Record daily/monthly reports and perform clerical duties.

Skills

Self-control

Communication skills

Mathematical skills

Organizational skills

Positive attitude

Professional appearance

Fluent English

Team collaboration

Attendance reliability

Basic computer skills

Sound judgment under pressure

Tools

Margo system

Image System

Cash handling equipment

Job description

SECU, a Greensboro-based credit union, seeks a member service representative to greet members, open and maintain accounts, and handle cash transactions. You will balance cash drawers, operate the drive-thru, and prepare weekly cash deliveries.

The role requires strong communication, reliability, and a customer-focused approach in a fast-paced environment. Ongoing training and teamwork are emphasized in this position.