Branch Manager: Lead Teams & Elevate Customer Experience

US Bank; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Bank is seeking a branch leader to drive customer experience and business results. You will coach a team, ensure regulatory compliance, and guide customers toward suitable banking solutions, collaborating with partners across wealth, business banking, mortgage, and payments services.

Ideal candidates have 4–5 years in retail banking or sales, a Bachelor's degree or equivalent, and NMLS registration. The role emphasizes leadership, community engagement, and a strong commitment to service.

Qualifications

• Bachelor's degree or equivalent work experience.
• Four to five years of experience in sales, retail management or banking.
• NMLS registration is required under the SAFE Act and Regulation Z; background and credit checks may apply.
• Strong knowledge of regulatory, policy and compliance issues is expected.

Responsibilities

• Lead and manage branch(es) to achieve goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members with independent judgment.
• Identify customer financial needs and direct them to appropriate products/services.
• Promote U.S. Bank products in the local market and communities.

Skills

Adaptive coaching

Conflict resolution

Accountability

Influence

Critical thinking

Priority setting

Relationship management

Business insights

NMLS registration

Education

Bachelor's degree or equivalent experience

Job description

U.S. Bank is seeking a branch leader to drive customer experience and business results. You will coach a team, ensure regulatory compliance, and guide customers toward suitable banking solutions, collaborating with partners across wealth, business banking, mortgage, and payments services.

Ideal candidates have 4–5 years in retail banking or sales, a Bachelor's degree or equivalent, and NMLS registration. The role emphasizes leadership, community engagement, and a strong commitment to service.