Branch Leader: Customer Experience & Growth

U.S. Bank

Cincinnati (OH)

On-site

USD 91,000 - 112,000

Full time

4 days ago

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Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Short-term & long-term disability

Parental leave

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Branch Manager to lead branch operations, drive customer experience, and ensure regulatory compliance. You will coach and develop team members, guide sales strategies, and collaborate with partners to fulfill customer financial needs.

The role emphasizes leadership, community engagement, and adherence to policy while promoting U.S. Bank products and services. A Bachelor’s degree and several years in retail banking or sales are expected, with a focus on results and

Qualifications

Bachelor’s degree or equivalent work experience.
4–5 years of experience in sales, retail management, or banking.
Experience with regulatory compliance and leadership responsibilities.

Responsibilities

Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
Coach, develop, mentor and train team members using independent judgement.
Identify financial resources for customers and provide direction to appropriate products and services.
Collaborate with partners (wealth, business banking, mortgage, payments) to help customers achieve financial goals.