Branch Leader - Customer Experience & Growth

US Bank; Carrollton (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Bank is seeking a dedicated branch leader to oversee daily operations, drive branch performance, and ensure excellent customer experiences. You will coach and develop team members, promote products, and collaborate with partners to meet financial goals.

Ideal candidates bring 3–4 years in sales or banking, a bachelor’s degree or equivalent, and solid knowledge of regulatory compliance. This role focuses on delivering quality service while growing the local customer base in a

Qualifications

• Basic qualifications: Bachelor’s degree or equivalent experience; 3–4 years in sales, retail management, or banking.
• Strong knowledge of regulatory, policy, and compliance issues is preferred.
• Experience with teller and platform functions, including transactions, cash balancing, and openings/sales techniques.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws/regulations.
• Coach, develop, mentor and train team members; use judgment to provide direction and recommendations to customers.
• Promote U.S. Bank products/services and expand the local customer base through community involvement.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a dedicated branch leader to oversee daily operations, drive branch performance, and ensure excellent customer experiences. You will coach and develop team members, promote products, and collaborate with partners to meet financial goals.

Ideal candidates bring 3–4 years in sales or banking, a bachelor’s degree or equivalent, and solid knowledge of regulatory compliance. This role focuses on delivering quality service while growing the local customer base in a