Branch Manager: Lead Growth & Elite Customer Experience

Citizens; Livonia (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Citizens Bank in Livonia, MI is seeking a Branch Manager to lead a high-performing team and deliver exceptional customer experiences. You will steer branch performance, drive sales growth, and foster a customer-centric culture through coaching and collaboration.

You’ll empower colleagues to achieve personal and branch goals, manage daily operations with financial acumen, and engage with local communities to strengthen relationships and long-term loyalty.

Qualifications

• Leadership experience coaching to drive sales excellence and customer service
• 4 years sales management in retail or branch banking
• Proven record of meeting sales goals in a profit-and-loss environment
• Deliver world-class customer service and strong branch operations
• Background checks and SAFE Act compliance required
• Associate or Bachelor’s degree preferred

Responsibilities

• Lead the team to exceed customer expectations and drive sales growth
• Oversee branch performance, financial targets, and operational integrity
• Develop colleagues through coaching plans and talent pipeline
• Engage with local community to build relationships and loyalty

Skills

Leadership experience

Sales management

Customer service excellence

Education

High School diploma

Associate degree

Bachelor’s degree

Job description

Citizens Bank in Livonia, MI is seeking a Branch Manager to lead a high-performing team and deliver exceptional customer experiences. You will steer branch performance, drive sales growth, and foster a customer-centric culture through coaching and collaboration.

You’ll empower colleagues to achieve personal and branch goals, manage daily operations with financial acumen, and engage with local communities to strengthen relationships and long-term loyalty.