Branch Banking Leader: Drive Growth & Customer Experience

Citizens; Troy (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Citizens is seeking a Branch Manager in Troy, MI to lead branch performance, drive sales growth, and deliver exceptional customer experiences. You will coach a team, manage operations, and build strong community relationships to support long-term success.

The role emphasizes leadership, financial acumen, and the ability to translate strategy into daily execution across cross-functional partners and frontline colleagues.

Qualifications

• Leadership experience coaching and developing teams to drive sales excellence.
• Proven ability to meet sales goals and manage branch performance.
• Strong customer service orientation and operational integrity in high-volume banking.

Responsibilities

• Lead branch performance, sales growth and customer experience.
• Coach and develop colleagues to achieve individual and branch goals.
• Direct branch activities to meet targets while ensuring compliance and service quality.
• Engage the local community to cultivate relationships and drive growth.

Skills

Leadership experience

Sales management

Customer service

Banking experience

NMLS background check

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Job description

Citizens is seeking a Branch Manager in Troy, MI to lead branch performance, drive sales growth, and deliver exceptional customer experiences. You will coach a team, manage operations, and build strong community relationships to support long-term success.

The role emphasizes leadership, financial acumen, and the ability to translate strategy into daily execution across cross-functional partners and frontline colleagues.