Branch Growth & Customer Experience Leader

Citizens; Farmington Hills (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Citizens in Farmington Hills, MI seeks a Branch Manager to lead a sales-driven team focused on delivering exceptional customer experiences. You will guide branch performance, coach staff, and drive growth while maintaining strong operational discipline in a digital-first banking environment.

The role emphasizes leadership, coaching, and community engagement to meet branch goals and deliver value to customers and shareholders.

Qualifications

• Leadership experience coaching to drive sales excellence and world-class customer service in a high-volume branch.
• 4 years of sales management experience in Retail or Branch Banking environments.
• Proven ability to meet sales goals, deadlines, and branch targets in a profit & loss setting.
• Strong community partnerships and regulatory compliance awareness (SAFE Act).

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve personal and branch goals.
• Direct all colleague and sales activities to meet and exceed targets.
• Foster a diverse talent pipeline and continuous learning culture.
• Act as a visible brand ambassador to cultivate local customer relationships.

Skills

Leadership

Sales management

Customer experience

Branch operations

Coaching

Education

High School diploma

Bachelor’s/Associate’s degree preferred

Job description

Citizens in Farmington Hills, MI seeks a Branch Manager to lead a sales-driven team focused on delivering exceptional customer experiences. You will guide branch performance, coach staff, and drive growth while maintaining strong operational discipline in a digital-first banking environment.

The role emphasizes leadership, coaching, and community engagement to meet branch goals and deliver value to customers and shareholders.