Branch Growth Leader | Customer Experience & Coaching

Citizens Bank; Farmington Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Citizens Bank in Farmington Hills, MI is seeking a Branch Manager (BM) to lead a high-performing team and deliver exceptional customer experiences. You will drive branch performance, sales growth, and coach colleagues to achieve individual and team goals while maintaining operational integrity in a fast-paced, retail banking environment.

As a visible brand ambassador, you will build relationships with the local community, recruit and develop talent, and implement coaching plans to sustain a

Qualifications

• Leadership experience coaching and developing teams to drive sales excellence.
• Proven ability to deliver world-class customer service in a high-volume branch.
• Experience meeting sales goals in a retail or branch banking environment.

Responsibilities

• Lead branch team to exceed customer expectations and sales targets.
• Drive branch performance, sales growth, and operational integrity.
• Coach colleagues and build a high-performing, customer-centric culture.
• Represent the branch as a visible brand ambassador in the local community.

Skills

Leadership

Sales management

Customer service

Communication

Education

High School diploma

Bachelor's degree preferred

Job description

Citizens Bank in Farmington Hills, MI is seeking a Branch Manager (BM) to lead a high-performing team and deliver exceptional customer experiences. You will drive branch performance, sales growth, and coach colleagues to achieve individual and team goals while maintaining operational integrity in a fast-paced, retail banking environment.

As a visible brand ambassador, you will build relationships with the local community, recruit and develop talent, and implement coaching plans to sustain a