Branch Manager: Growth, Service & Community Leadership

Citizens; Slingerlands (NY); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Competitive benefits

Education reimbursement

Job summary

Citizens is seeking a Branch Manager to lead a high-volume bank branch, drive sales growth and deliver exceptional customer experiences. You will coach a team, build community relationships, and ensure strong operational practices.

You will guide execution of business priorities, balance financial acumen with strategic insights, and empower colleagues to exceed branch targets in a digital-first environment.

Qualifications

• Leadership experience driving sales excellence and customer service in a high-volume branch
• Proven ability to coach and develop teams to meet branch goals
• Experience meeting sales goals, deadlines, and P&L targets in banking environment

Responsibilities

• Lead branch performance, sales growth, and customer experience
• Coach and develop colleagues to achieve individual and branch goals
• Direct all colleague and sales activities to exceed targets and protect operational integrity

Skills

Leadership experience

Sales management

Customer service excellence

Branch banking

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens is seeking a Branch Manager to lead a high-volume bank branch, drive sales growth and deliver exceptional customer experiences. You will coach a team, build community relationships, and ensure strong operational practices.

You will guide execution of business priorities, balance financial acumen with strategic insights, and empower colleagues to exceed branch targets in a digital-first environment.