Branch Manager: Growth, Coaching & Customer Experience

U.S. Bank; La Verne (CA); On-site; USD 91,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in California is seeking a Branch Leader to coach and mentor team members, ensuring an excellent customer experience and regulatory compliance. The role leads branch performance, motivates staff, and expands the customer base through local market engagement.

You will collaborate with wealth, business banking, mortgage, and payment services to help customers achieve financial goals while promoting U.S. Bank products.

Qualifications

• Bachelor’s degree or equivalent work experience
• Three to four years of experience in sales, retail management, or banking
• Strong leadership and regulatory knowledge in retail banking

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, mentor and train team members using effective communication and critical thinking.
• Identify financial resources for customers and guide them to appropriate products and services in collaboration with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

NMLS Registration (S.A.F.E. Act)

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank in California is seeking a Branch Leader to coach and mentor team members, ensuring an excellent customer experience and regulatory compliance. The role leads branch performance, motivates staff, and expands the customer base through local market engagement.

You will collaborate with wealth, business banking, mortgage, and payment services to help customers achieve financial goals while promoting U.S. Bank products.