Branch Leader: Customer Experience & Growth

U.S. Bank; Oakland (CA); On-site; USD 111,000 - 135,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid vacation

Sick leave

Parental leave

Adoption assistance

Job summary

U.S. Bank is seeking an experienced Branch Manager in Oakland, CA to lead and grow a dynamic team and deliver exceptional customer experiences. You will guide branch operations, ensure regulatory compliance, and partner with departments to provide tailored financial solutions.

The role requires strong coaching skills, strategic leadership, and a focus on community engagement to expand market presence while maintaining high service standards.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years of experience in sales/retail management or banking.
• Solid knowledge of regulatory, policy and compliance issues.
• Proven leadership and customer relationship skills.

Responsibilities

• Lead and manage branch(es) to meet goals while ensuring compliance.
• Coach, develop, and train team members.
• Promote digital solutions and enhance customer digital usage.
• Drive local market growth and community engagement.
• Ensure accurate documentation and reporting of activities.

Skills

Leadership

Customer experience

Coaching

Change management

Regulatory compliance

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking an experienced Branch Manager in Oakland, CA to lead and grow a dynamic team and deliver exceptional customer experiences. You will guide branch operations, ensure regulatory compliance, and partner with departments to provide tailored financial solutions.

The role requires strong coaching skills, strategic leadership, and a focus on community engagement to expand market presence while maintaining high service standards.