Branch Manager – Banking & Customer Experience Leader

Socket.dev; Olathe (KS); On-site; USD 91,000 - 112,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks an experienced Branch Leader to guide daily operations, coach staff, and ensure exceptional customer service across branches. You will manage performance, oversee regulatory compliance, and drive revenue growth by promoting banking products and services to individuals and businesses.

The role requires strong leadership, regulatory knowledge, and the ability to collaborate with partners such as wealth, mortgage, and payment services to meet community needs.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking environment.
• Knowledge of retail product philosophy, policies, procedures, documentation, and systems.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members using effective communication and judgment.
• Identify financial resources for customers and guide them to appropriate products and services through collaboration with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

4–5 years in sales/retail management/banking

Job description

U.S. Bank seeks an experienced Branch Leader to guide daily operations, coach staff, and ensure exceptional customer service across branches. You will manage performance, oversee regulatory compliance, and drive revenue growth by promoting banking products and services to individuals and businesses.

The role requires strong leadership, regulatory knowledge, and the ability to collaborate with partners such as wealth, mortgage, and payment services to meet community needs.