Branch Manager – Customer Experience Leader

U.S. Bank; California (MO); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid vacation

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a branch leader to oversee operations, drive customer experience, and ensure compliance with laws and regulations. You will coach and mentor staff, identify customer needs, and coordinate with partners to offer the right financial solutions.

The role emphasizes team development, performance management, and community engagement to grow the bank’s customer base and promote products and services across the local market.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment

Responsibilities

• Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations.
• Coach, develop, mentor and train team members; provide direction and recommendations to customers on products and services.
• Promote U.S. Bank products and services and expand the customer base in the local market/community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank is seeking a branch leader to oversee operations, drive customer experience, and ensure compliance with laws and regulations. You will coach and mentor staff, identify customer needs, and coordinate with partners to offer the right financial solutions.

The role emphasizes team development, performance management, and community engagement to grow the bank’s customer base and promote products and services across the local market.