Branch Manager - Customer Growth & Leadership

Citizens Bank; City of Niagara Falls (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Branch Manager in New York to lead a high-performing team, drive sales growth, and deliver world-class customer experiences. You will coach colleagues, manage branch operations, and act as a brand ambassador in the local community.

In a digital-first environment, you’ll leverage mobile and online banking to empower customers, develop talent, and ensure targets are met through collaborative leadership and sound operational practices.

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching to drive sales excellence.
• 4 years sales management in Retail or Branch Banking.
• Proven record of meeting sales goals in a profit and loss environment.
• Deliver an exceptional customer experience validated by surveys.
• Maintain partnerships with community and civic organizations.
• Meet SAFE Act requirements including background checks and NMLS.

Responsibilities

• Lead branch performance, sales growth and customer experience.
• Coach and develop colleagues to meet evolving business needs.
• Direct all colleague and sales activities to exceed targets.
• Act as a visible brand ambassador in the local community.
• Combine financial acumen with strategic insights for decision making.

Skills

Leadership experience

Sales management

Customer service

Community partnerships

Compliance (SAFE Act)

Education

Associate/Bachelor's degree

Job description

Citizens Bank is seeking a Branch Manager in New York to lead a high-performing team, drive sales growth, and deliver world-class customer experiences. You will coach colleagues, manage branch operations, and act as a brand ambassador in the local community.

In a digital-first environment, you’ll leverage mobile and online banking to empower customers, develop talent, and ensure targets are met through collaborative leadership and sound operational practices.