Branch Growth Leader & Customer Experience Champion

Citizens Bank; New York (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in New York is seeking a Branch Manager (BM) to lead a team in delivering outstanding customer service, drive sales growth, and manage branch operations. You will embody the brand and inspire colleagues to exceed performance goals while maintaining operational integrity.

The role emphasizes coaching, talent development, and collaboration with local communities to build lasting relationships. You will set strategic direction, monitor performance metrics, and ensure a digital-first

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching and developing to drive sales excellence and world-class service.
• 4 years sales management experience in Retail or Branch Banking environment.
• Record of meeting sales goals, deadlines and branch objectives in a profit and loss setting.
• Strong customer experience focus validated by surveys.
• Ability to build partnerships with community and civic organizations.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve individual and team goals.
• Direct all branch operations and ensure compliance with safety and regulatory requirements.
• Act as brand ambassador and connect with the local community to cultivate relationships.

Skills

Leadership coaching

Sales management

Customer experience

Community partnerships

NMLS background check compliance

Education

Associate's or Bachelor's degree preferred

Job description

Citizens Bank in New York is seeking a Branch Manager (BM) to lead a team in delivering outstanding customer service, drive sales growth, and manage branch operations. You will embody the brand and inspire colleagues to exceed performance goals while maintaining operational integrity.

The role emphasizes coaching, talent development, and collaboration with local communities to build lasting relationships. You will set strategic direction, monitor performance metrics, and ensure a digital-first