Branch Manager - Customer Growth & Experience

Citizens Bank; Unionville (MA); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Branch Manager to lead a high-performing team, drive sales growth, and deliver first-rate customer experiences at a local branch. You will set strategic priorities, coach colleagues, and ensure operational excellence in a fast-paced environment.

In this role you will champion a digital-first approach, engage with the community, and align branch performance with the bank's goals. Strong leadership and a track record of meeting sales targets are essential.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking environment.
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Maintain strong partnerships with community & civic organizations.
• Must meet SAFE Act requirements including background checks and NMLS identifier.

Responsibilities

• Lead branch performance and sales growth.
• Coach and develop team to meet individual and branch goals.
• Deliver exceptional customer experiences and ensure operational integrity.
• Lead with digital-first initiatives and leverage mobile/online banking platforms.
• Cultivate community relationships and represent the brand locally.

Skills

Leadership

Sales management

Customer service

Branch banking

Education

High School diploma or equivalent

Associate’s degree preferred

Bachelor’s degree preferred

Job description

Citizens Bank is seeking a Branch Manager to lead a high-performing team, drive sales growth, and deliver first-rate customer experiences at a local branch. You will set strategic priorities, coach colleagues, and ensure operational excellence in a fast-paced environment.

In this role you will champion a digital-first approach, engage with the community, and align branch performance with the bank's goals. Strong leadership and a track record of meeting sales targets are essential.