Branch Growth Leader – Digital Banking & CX Excellence

Citizens Bank; Baldwin (NY); Sur place; USD 93 000 - 128 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Retirement benefits

Education reimbursement

Paid time off

Flexible work arrangements

Résumé du poste

Citizens Bank in Baldwin, NY is seeking a Branch Manager to lead a customer‑focused team in a digital‑first environment. You will drive branch performance, sales growth, and an outstanding colleague and customer experience by coaching, developing talents, and aligning activities with strategic priorities.

The role requires strong leadership, 4 years of sales management in retail or branch banking, and a proven ability to meet sales goals while maintaining operational integrity.

Qualifications

• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Retail banking
• Talent sourcing & assessment

Responsabilités

• Lead branch performance, sales growth, and an outstanding colleague and customer experience.
• Coach and develop team to meet individual and branch performance and sales goals.
• Direct all colleague and sales activities to ensure key targets are met or exceeded.
• Act as a visible brand ambassador and connect with the local community to cultivate and deepen customer relationships.

Connaissances

Leadership

Sales management

Customer service

Communication

Strategic thinking

Formation

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Description du poste

Citizens Bank in Baldwin, NY is seeking a Branch Manager to lead a customer‑focused team in a digital‑first environment. You will drive branch performance, sales growth, and an outstanding colleague and customer experience by coaching, developing talents, and aligning activities with strategic priorities.

The role requires strong leadership, 4 years of sales management in retail or branch banking, and a proven ability to meet sales goals while maintaining operational integrity.