Branch Leader: Drive Growth & Customer Experience

Citizens; Attleboro (MA); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank seeks a Branch Manager to lead a high-performing team focused on delivering outstanding customer experiences and achieving sales goals. You will drive branch performance, coach colleagues, and ensure seamless operations in a digital-first banking environment.

You will build community relationships, develop talent, and align branch activities with financial targets and regulatory standards while representing the Citizens brand with integrity and professionalism.

Qualifications

• Leadership experience coaching and developing teams to drive sales excellence and world-class customer service in a high-volume branch environment.
• Proven record of meeting sales goals, deadlines, and branch performance in a profit-and-loss setting.
• Strong partnerships with community and civic organizations to expand banking relationships.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach colleagues and manage talent development with coaching plans.
• Direct all colleague and sales activities to exceed targets and ensure regulatory compliance.
• Act as brand ambassador to connect with local community and cultivate relationships.

Skills

Leadership experience

Sales management

Customer experience

Coaching

Community partnerships

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank seeks a Branch Manager to lead a high-performing team focused on delivering outstanding customer experiences and achieving sales goals. You will drive branch performance, coach colleagues, and ensure seamless operations in a digital-first banking environment.

You will build community relationships, develop talent, and align branch activities with financial targets and regulatory standards while representing the Citizens brand with integrity and professionalism.