Branch Manager: Customer-Centric Growth Leader

Citizens Bank; Manchester (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Citizens Bank in Manchester, New Hampshire, is seeking a Branch Manager to lead a dynamic team in delivering exceptional customer experiences and achieving branch goals in a digital-first environment.

You will coach colleagues, drive sales growth, oversee operations with integrity, and build strong community relationships while guiding the branch toward sustainable performance and a customer-centric culture.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach, develop, and drive sales excellence.
• Track record of meeting branch sales goals in a profit-and-loss environment.
• Must meet SAFE Act requirements and obtain a unique identifier from NMLS.
• Strong partnerships with community and civic organizations.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to meet individual and branch goals.
• Direct all colleague and sales activities to exceed targets.
• Balance financial acumen with strategic insights for decision-making and results.
• Build and nurture a local community presence as a brand ambassador.

Skills

Leadership

Sales management

Customer service excellence

Communication

Community partnerships

Education

High School diploma

Bachelor’s degree preferred

Job description

Citizens Bank in Manchester, New Hampshire, is seeking a Branch Manager to lead a dynamic team in delivering exceptional customer experiences and achieving branch goals in a digital-first environment.

You will coach colleagues, drive sales growth, oversee operations with integrity, and build strong community relationships while guiding the branch toward sustainable performance and a customer-centric culture.