Branch Growth Leader: Customer Experience & Sales

Citizens; Norristown (Montgomery County); On-site; USD 85,000 - 115,000; Full time

Job summary

Citizens Bank is looking for a Branch Manager to lead a high‑performing team in a fast‑paced retail banking environment. The role focuses on developing colleagues, delivering outstanding customer experiences, and achieving branch sales goals while maintaining risk and compliance standards.

The Branch Manager will guide daily operations, partner with the community, and leverage digital channels to enhance customer interactions.

Qualifications

• Leadership experience coaching and developing teams to drive sales excellence
• Ability to manage objectives, hit sales goals and branch targets in a profit and loss environment
• Proven track record delivering world‑class customer service and maintaining operational integrity

Responsibilities

• Lead and coach branch team to exceed customer expectations and sales targets
• Drive branch performance, sales growth and customer experience
• Build and nurture relationships with the local community and stakeholders
• Ensure compliant operations and execution of business priorities across the branch

Skills

Leadership experience

Sales management

Customer service excellence

Branch banking

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Citizens Bank is looking for a Branch Manager to lead a high‑performing team in a fast‑paced retail banking environment. The role focuses on developing colleagues, delivering outstanding customer experiences, and achieving branch sales goals while maintaining risk and compliance standards.

The Branch Manager will guide daily operations, partner with the community, and leverage digital channels to enhance customer interactions.