Branch Manager: Customer Experience & Growth Leader

Citizens Bank; Philadelphia (Philadelphia County); On-site; USD 85,000 - 125,000; Full time

Job summary

Citizens Bank in Philadelphia seeks a Branch Manager who will lead a team to deliver outstanding customer experiences, drive sales growth, and ensure operational excellence in a fast-paced, high-volume environment. You will coach and develop colleagues, set clear goals, and align branch activities with the bank’s strategy while maintaining compliance with regulatory requirements, including the SAFE Act.

As a brand ambassador, you’ll cultivate local relationships, engage with the community, and

Qualifications

• High School diploma or equivalent is required.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop to drive sales excellence.
• Track record of meeting sales goals in a profit and loss environment.
• Commitment to exceptional customer service and community partnerships.
• Must meet SAFE Act background checks and obtain NMLS identifier.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve personal and branch goals.
• Ensure operational integrity in a high-volume branch.
• Engage with the local community to cultivate relationships.
• Direct all colleague and sales activities to exceed targets.
• Navigate digital-first environment leveraging mobile/online banking.

Skills

Leadership

Sales management

Customer service

Branch banking

Performance management

Education

High School diploma

Bachelor’s degree preferred

Tools

NMLS background checks

Job description

Citizens Bank in Philadelphia seeks a Branch Manager who will lead a team to deliver outstanding customer experiences, drive sales growth, and ensure operational excellence in a fast-paced, high-volume environment. You will coach and develop colleagues, set clear goals, and align branch activities with the bank’s strategy while maintaining compliance with regulatory requirements, including the SAFE Act.

As a brand ambassador, you’ll cultivate local relationships, engage with the community, and