Branch Manager - Customer Experience & Growth Leader

US Bank; Evanston (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Bank is seeking a Branch Manager to lead and develop a team, drive exceptional customer experience, and ensure compliance with banking laws. You will coach, mentor, and motivate staff while delivering on branch goals and regulations.

Leverage relationships with partners in wealth, business banking, mortgage, and payments to expand the customer base and promote bank products in the local market and community.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking.
• NMLS registration is required under S.A.F.E. Act and Regulation Z.

Responsibilities

• Lead and manage branches to meet goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members with independent judgement.
• Identify financial resources for customers and fulfill needs by directing to appropriate products and services.
• Promote U.S. Bank products and services in the local market/community and expand the customer base.
• Collaborate with partners including wealth, business banking, mortgage, or payment services.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Branch Manager to lead and develop a team, drive exceptional customer experience, and ensure compliance with banking laws. You will coach, mentor, and motivate staff while delivering on branch goals and regulations.

Leverage relationships with partners in wealth, business banking, mortgage, and payments to expand the customer base and promote bank products in the local market and community.