Branch Leader: Customer Experience & Growth

US Bank; Santa Clarita (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

U.S. Bank seeks a branch leader to coach and mentor teams, drive an excellent customer experience, and ensure regulatory compliance across branches. This role regularly develops staff and uses independent judgement to guide customers to appropriate financial solutions.

You will promote bank products, expand the local customer base, and participate in community engagement to identify needs and opportunities in the market.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in sales, retail management, or banking.
• Understanding of regulatory, policy and compliance issues.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members with independent judgement.
• Identify financial resources for customers and guide toward appropriate products/services.
• Promote U.S. Bank products/services and expand the local customer base.
• Engage with the local market/community to identify needs and opportunities.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

NMLS Registration

Education

Bachelor's degree, or equivalent work experience

Job description

U.S. Bank seeks a branch leader to coach and mentor teams, drive an excellent customer experience, and ensure regulatory compliance across branches. This role regularly develops staff and uses independent judgement to guide customers to appropriate financial solutions.

You will promote bank products, expand the local customer base, and participate in community engagement to identify needs and opportunities in the market.