Branch Leader: Customer Experience & Growth

Us Bank; Cincinnati (OH); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank seeks a Branch Manager to lead and develop branch teams, ensuring an excellent customer experience in line with U.S. Bank culture. The role requires coaching, mentoring, and training staff while meeting regulatory requirements.

Responsibilities include directing customer service, promoting products, and collaborating with partners such as wealth, business banking, mortgage, or payment services to help customers reach their financial goals.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to four years of experience in sales, retail management, or banking.

Responsibilities

• Lead and manage branches to meet goals and ensure compliance with banking laws and regulations.
• Coach, mentor, and train team members; use independent judgment to perform duties.
• Identify financial resources for customers and guide them to appropriate products and services; collaborate with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank seeks a Branch Manager to lead and develop branch teams, ensuring an excellent customer experience in line with U.S. Bank culture. The role requires coaching, mentoring, and training staff while meeting regulatory requirements.

Responsibilities include directing customer service, promoting products, and collaborating with partners such as wealth, business banking, mortgage, or payment services to help customers reach their financial goals.