Branch Lending & Member Experience Leader

Indiana Members Credit Union; Evansville (IN); On-site; USD 65,000 - 110,000; Full time

Job summary

Indiana Members Credit Union is seeking a Branch Manager to lead day-to-day branch operations, managing loan applications, opening new accounts, and driving member growth while assuring superb service. You will supervise staff, coach for product knowledge, and ensure compliance with policies and procedures.

The role requires 5–6 years in credit unions or financial institutions, extensive loan sales experience, and an MLO registration with NMLS within 60 days of hire.

Qualifications

• 5–6 years credit union or financial institution experience, including customer service, lending, and management.
• Extensive loan sales training or experience
• Registration as a Mortgage Loan Officer (MLO) with the NMLS registry within 60 days of hire and ongoing updates

Responsibilities

• Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)
• Open new accounts and cross-sell products to members
• Assist with resolving delinquencies and all collection issues
• Generate and maintain relationships with all members
• Coach employees on credit union products, policies and procedures
• Supervise and evaluate staff through performance reviews
• Reconcile and approve employee time cards and vacation requests
• Conduct staff meetings to discuss updates
• Work with Account Service Rep or Universal Member Service Rep with reports
• Communicate with back-office departments
• Attend Manager meetings and training
• Resolve branch problems
• Interview 2nd mortgage applicants using LO system
• Ensure compliance documentation and applications
• Follow up on existing applications and pre-approvals
• Balance, open and close the branch operations
• Comply with federal and state regulations
• Fluent in English
• Comfortable with computers and online/mobile banking
• Attention to detail and adaptability
• Excellent interpersonal and customer service skills
• Strong verbal and written communication and dispute resolution skills
• Proficient in internal systems

Skills

Customer service

Leadership

Communication skills

Analytical skills

Problem solving

Attention to detail

Interpersonal skills

Verbal and written communication

Computer literacy

Loan origination system

NMLS registry knowledge

Education

College degree or equivalent work experience

Tools

Loan origination system

NMLS registry

Job description

Indiana Members Credit Union is seeking a Branch Manager to lead day-to-day branch operations, managing loan applications, opening new accounts, and driving member growth while assuring superb service. You will supervise staff, coach for product knowledge, and ensure compliance with policies and procedures.

The role requires 5–6 years in credit unions or financial institutions, extensive loan sales experience, and an MLO registration with NMLS within 60 days of hire.