Branch Leader: Growth, Service & Financial Solutions

ADP, Inc.; Indianapolis (IN); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Bonus compensation

Job summary

Elements Financial in Indianapolis seeks a Branch Manager to lead all aspects of branch operations, sales performance, member experience, and financial results. You will coach and develop a high-performing team, deepen relationships with members and local businesses, and represent the credit union in the community.

Responsibilities include ensuring operational excellence, managing risk, and adopting AI and new technology to boost performance.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business, finance, management, or related field preferred.
• Minimum of three years of leadership experience in branch banking, financial services, sales, or retail management.
• Strong knowledge of consumer and business banking, deposits, lending, treasury management, and relationship-based sales practices.
• Proven leadership, coaching, communication, problem-solving, and team development skills.
• Experience managing branch financial performance, including Profit & Loss, budgeting, profitability, and key performance metrics.
• Strong organizational, technology, multitasking, and follow-up skills.
• Ability to build trust, foster an inclusive environment, and represent Elements Financial professionally in the community.
• Must meet NMLS registration requirements and maintain an active NMLS License ID.
• Must obtain and maintain a Notary Public designation.
• Other duties as assigned.

Responsibilities

• Lead all aspects of branch operations while ensuring operational excellence, compliance, security, and an exceptional member experience.
• Maintain expertise in consumer and business banking, deposits, lending, and branch operations while coaching team members to identify opportunities, deepen relationships, and deliver comprehensive financial solutions.
• Resolve complex member concerns and service escalations with professionalism, sound judgment, and accountability.
• Ensure branch standards, operational controls, compliance, fraud prevention practices, and service expectations are met while actively managing risk, losses, and safeguarding assets.
• Lead the responsible adoption of AI and emerging technology to improve branch performance, employee effectiveness, and the member experience.
• Drive branch growth by acquiring new members, retaining and deepening relationships, and expanding market presence.
• Build and deepen business and consumer relationships through proactive outreach, networking, outside sales calls, and community involvement.

Skills

Leadership

Coaching

Relationship building

Networking

Business development

Financial services sales

Customer service

Compliance

Team development

Operational leadership

Education

Bachelor's degree in business/finance/management

High school diploma or equivalent

Tools

NMLS registration

Notary Public designation

Job description

Elements Financial in Indianapolis seeks a Branch Manager to lead all aspects of branch operations, sales performance, member experience, and financial results. You will coach and develop a high-performing team, deepen relationships with members and local businesses, and represent the credit union in the community.

Responsibilities include ensuring operational excellence, managing risk, and adopting AI and new technology to boost performance.