Branch Manager

Indiana Members Credit Union; Evansville (IN); Vor Ort; USD 65.000 - 110.000; Vollzeit

Zusammenfassung

Indiana Members Credit Union is seeking a Branch Manager to lead day-to-day branch operations, managing loan applications, opening new accounts, and driving member growth while assuring superb service. You will supervise staff, coach for product knowledge, and ensure compliance with policies and procedures.

The role requires 5–6 years in credit unions or financial institutions, extensive loan sales experience, and an MLO registration with NMLS within 60 days of hire.

Qualifikationen

• 5–6 years credit union or financial institution experience, including customer service, lending, and management.
• Extensive loan sales training or experience
• Registration as a Mortgage Loan Officer (MLO) with the NMLS registry within 60 days of hire and ongoing updates

Aufgaben

• Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)
• Open new accounts and cross-sell products to members
• Assist with resolving delinquencies and all collection issues
• Generate and maintain relationships with all members
• Coach employees on credit union products, policies and procedures
• Supervise and evaluate staff through performance reviews
• Reconcile and approve employee time cards and vacation requests
• Conduct staff meetings to discuss updates
• Work with Account Service Rep or Universal Member Service Rep with reports
• Communicate with back-office departments
• Attend Manager meetings and training
• Resolve branch problems
• Interview 2nd mortgage applicants using LO system
• Ensure compliance documentation and applications
• Follow up on existing applications and pre-approvals
• Balance, open and close the branch operations
• Comply with federal and state regulations
• Fluent in English
• Comfortable with computers and online/mobile banking
• Attention to detail and adaptability
• Excellent interpersonal and customer service skills
• Strong verbal and written communication and dispute resolution skills
• Proficient in internal systems

Kenntnisse

Customer service

Leadership

Communication skills

Analytical skills

Problem solving

Attention to detail

Interpersonal skills

Verbal and written communication

Computer literacy

Loan origination system

NMLS registry knowledge

Ausbildung

College degree or equivalent work experience

Tools

Loan origination system

NMLS registry

Jobbeschreibung

Manage the day-to-day operation of designated branch, including taking loan applications, making loan decisions within established policies; opening new accounts; and understanding all Credit Union policies, products and services. Managers service existing relationships while working to generate new business growth and relationships; supervise branch staff and ensure we consistently provide outstanding member service. Successful Managers know how to motivate the branch team and assist in reaching their performance goals while operating a member friendly and operationally efficient branch.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)
• Open new accounts and cross-sell additional products to members
• Assist with resolving any delinquencies and all collection issues
• Generate and maintain relationship with all members
• Coach employees to be educated about credit union products, services, policies and procedures
• Supervise and develop work practices for all employees and evaluating employees through performance evaluations.
• Reconcile and approve employee time cards and vacation requests
• Conduct staff meetings regularly to keep employees informed of credit union updates or changes
• Work with Account Service Rep or Universal Member Service Rep with appropriate reports and tracking
• Communicate with all back-office departments of the Credit Union
• Attend Manager’s meeting and training
• Resolve physical branch problems
• Interview 2 nd mortgage applicants utilizing appropriate loan origination system
• Responsible for compliance documentation and applications
• Follow up calls on existing applications in a timely manner
• Pre-approval follow-up in designated time lines
• Well versed in all aspects of branch operations including but not limited to the balancing, opening and closing of the branch.
• Complies with all federal, state regulations/laws as appropriate for the job function.
• Fluent in the English language
• Comfortable utilizing computers and technology, including online and mobile banking services.
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills including proven dispute resolution skills
• Strong analytical and problem solving skills
• Skilled in use of internal systems required for job function

Supervisory responsibilities

Work environment

Retail branch

• May require sitting for long periods of time
• Extended period of time viewing computer monitor
• Ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 50 lbs.

Periodic travel to assist other branch locations as needed

Required education and experience

• College degree or equivalent work experience preferred
• 5 – 6 years credit union or financial institution experience, including customer service, lending, and management
• Extensive loan sales training or experience

Additional requirements

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.