Branch Manager

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Indiana Members Credit Union seeks an experienced Branch Manager and Mortgage Loan Officer to oversee daily branch operations, approve loan decisions, open accounts, and maintain strong member relationships. The role focuses on delivering outstanding service while driving growth and ensuring policy compliance.

The position requires 5–6 years in credit unions or financial institutions, a college degree or equivalent experience, extensive loan sales training, and active NMLS registration.

Qualifications

• College degree or equivalent work experience preferred.
• 5–6 years credit union or financial institution experience, including customer service, lending, and management.
• Extensive loan sales training or experience.
• Registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Licensing System (NMLS) and registry maintained annually.

Responsibilities

• Interview members and process consumer loan applications, including data gathering, credit report review, employment validation, collateral review, and loan decisions.
• Open new accounts and cross-sell products to members.
• Assist with delinquencies and collection issues.
• Generate and maintain member relationships and provide outstanding service.
• Coach staff on credit union products, services, policies and procedures.
• Supervise and develop staff, conduct performance evaluations, and manage time-keeping and vacations.
• Conduct staff meetings and communicate updates; coordinate with back-office departments.

Skills

Leadership

Customer service

Verbal & written communication

Analytical thinking

Problem solving

Attention to detail

Education

College degree

Tools

Internal systems

Job description

Manage the day-to-day operation of designated branch, including taking loan applications, making loan decisions within established policies; opening new accounts; and understanding all Credit Union policies, products and services. Managers service existing relationships while working to generate new business growth and relationships; supervise branch staff and ensure we consistently provide outstanding member service. Successful Managers know how to motivate the branch team and assist in reaching their performance goals while operating a member friendly and operationally efficient branch.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)
• Open new accounts and cross-sell additional products to members
• Assist with resolving any delinquencies and all collection issues
• Generate and maintain relationship with all members
• Coach employees to be educated about credit union products, services, policies and procedures
• Supervise and develop work practices for all employees and evaluating employees through performance evaluations.
• Reconcile and approve employee time cards and vacation requests
• Conduct staff meetings regularly to keep employees informed of credit union updates or changes
• Work with Account Service Rep or Universal Member Service Rep with appropriate reports and tracking
• Communicate with all back-office departments of the Credit Union
• Attend Manager's meeting and training
• Resolve physical branch problems
• Interview 2 nd mortgage applicants utilizing appropriate loan origination system
• Responsible for compliance documentation and applications
• Follow up calls on existing applications in a timely manner
• Pre-approval follow-up in designated time lines
• Well versed in all aspects of branch operations including but not limited to the balancing, opening and closing of the branch.
• Complies with all federal, state regulations/laws as appropriate for the job function.
• Fluent in the English language
• Comfortable utilizing computers and technology, including online and mobile banking services.
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills including proven dispute resolution skills
• Strong analytical and problem solving skills
• Skilled in use of internal systems required for job function

Supervisory responsibilities

Work environment

Retail branch

• May require sitting for long periods of time
• Extended period of time viewing computer monitor
• Ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 50 lbs.

Periodic travel to assist other branch locations as needed

Required education and experience

• College degree or equivalent work experience preferred
• 5 - 6 years credit union or financial institution experience, including customer service, lending, and management
• Extensive loan sales training or experience

Additional requirements

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.