Branch Leadership Specialist: Grow Teams & Member Impact

OneAZ Credit Union; Scottsdale (AZ); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Generous paid time off

Job summary

OneAZ Credit Union is seeking an Assistant Branch Manager for our Scottsdale Branch to coach, develop, and empower branch associates while exceeding member expectations and managing risk. You will lead the team, open new accounts, promote products, supervise budgets, and prepare regulatory reports.

The role requires 1–3 years in customer service or sales, strong relationship skills, and excellent communication. Competitive pay and generous PTO accompany this position in Scottsdale, AZ.

Qualifications

• High School Diploma or GED required.
• 1–3 years in customer service, sales, or client-facing role.
• Experience with policy and procedure compliance and management.
• One year of cash handling preferred, ideally at a financial institution.
• Strong relationship-building and client-focused sales skills.
• Excellent verbal, phone, email, internet, and writing skills.

Responsibilities

• Assists Branch Manager in directing and coordinating activities to implement Credit Union’s policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans.
• Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans, or opening savings accounts.
• Assists in establishing procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.
• Assists Branch Manager in developing branch goals and action plans to achieve those goals, while continuously monitoring branch performance.
• Educates, promotes, and sells various Credit Union products and services to members.
• Partners with Branch Manager to conduct community outreach efforts to promote brand awareness, establish and strengthen local community relationships, and support member growth.
• Leads branch team of associates. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Prepares financial and regulatory reports required by law, regulations, Credit Union management, and the Board of Directors.
• Maintains branch reports for internal use, the Board of Directors, and Corporate Officers.
• Assists Branch Manager with the preparation and monitoring of annual budgets and staffing and facility needs.
• Examines, evaluates, and processes loan applications.
• Works directly with members to resolve issues and concerns.
• Opens, secures, and closes branch as needed.

Skills

Customer service

Sales

Relationship-building

Verbal communication

Written communication

Cash handling

Education

High School Diploma or GED

Job description

OneAZ Credit Union is seeking an Assistant Branch Manager for our Scottsdale Branch to coach, develop, and empower branch associates while exceeding member expectations and managing risk. You will lead the team, open new accounts, promote products, supervise budgets, and prepare regulatory reports.

The role requires 1–3 years in customer service or sales, strong relationship skills, and excellent communication. Competitive pay and generous PTO accompany this position in Scottsdale, AZ.