Branch Leadership Coach: Grow Teams, Elevate Members

Summit Credit Union; Fitchburg (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Generous paid time off

Paid holidays

Wellness-focused benefits

Leadership development

People-first culture

Job summary

Summit Credit Union in Fitchburg is seeking an Assistant Branch Manager to lead and develop the branch team while ensuring smooth daily operations and exceptional member service.

You will coach staff, manage workflows, and help members with more complex financial needs, all while building relationships in the local community and advancing our member-first culture.

This role emphasizes collaboration, integrity, and opportunities for growth within a mission-driven organization.

Qualifications

• Associate degree or equivalent relevant experience.
• Two or more years in retail or financial services.
• Ability to obtain and maintain an NMLS number.
• Strong interpersonal and communication skills.
• Good judgment, adaptability, and problem-solving.
• Active listening and proactive member relations.
• Basic proficiency with Microsoft Office.
• Solid math skills and the ability to learn more complex financial concepts.

Responsibilities

• Lead, coach, and support branch staff.
• Assist with operational accuracy and daily workflows.
• Contribute to branch goals and service standards.
• Help members with more complex financial needs.
• Build relationships within the branch and local community.

Skills

Interpersonal skills

Active listening

Communication

Detail orientation

Problem solving

Decision making

Adaptability

Rapport building

Basic math

Microsoft Office

Education

Associate degree or equivalent experience

Two+ years in retail/financial services

Job description

Summit Credit Union in Fitchburg is seeking an Assistant Branch Manager to lead and develop the branch team while ensuring smooth daily operations and exceptional member service.

You will coach staff, manage workflows, and help members with more complex financial needs, all while building relationships in the local community and advancing our member-first culture.

This role emphasizes collaboration, integrity, and opportunities for growth within a mission-driven organization.