Branch Leader: Growth, Coaching & Community Impact

Desert-Financial-Credit-Union; Mesa (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Desert Financial Credit Union is seeking a Branch Manager in Mesa, AZ to lead branch performance, coach staff, and drive member financial wellness. You will partner with the Assistant Branch Manager to build a high-performing team, ensure regulatory compliance, and grow community relationships within the branch.

This role requires a strong service mindset and leadership capabilities. The Branch Manager will oversee daily operations, maintain service standards, manage escalations, and collaborate

Qualifications

• High School diploma or GED required.
• Bachelor's degree from an accredited university preferred.
• Equivalent combination of education and experience required.
• 4+ years of experience in Financial Services Sales and Service required.
• 1+ years of experience in a Leadership role required.
• 1+ years cash handling experience preferred.
• Demonstrated problem-solving and process-improvement skills required.
• Strong mathematical and logic skills required.
• Excellent verbal and written communication skills required.
• Strong business acumen required.
• Advanced customer service skills with capability to de-escalate situations professionally required.
• Grit; willing to do what it takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Registered and serve as a Notary Public required.

Responsibilities

• Coach for Results: Develop branch staff through targeted coaching to empower members with guidance, confidence, and solutions they need to thrive.
• Mentor Assistant Branch Manager: Provide learning opportunities to prepare ABM for future branch management role.
• Drive Accountability: Foster a culture of accountability focused on member financial well-being throughout the branch.
• Manage Performance: Conduct performance reviews, address gaps, and identify advancement opportunities.
• Lead Sales Performance: Drive branch sales revenue through personal example and team coaching using structured sales methodology.
• Enhance Member Engagement: Ensure CRM usage to maximize member financial wellness opportunities and deepen relationships.
• Implement Service Standards: Enforce established member service standards while modeling exceptional relationship-building behaviors.
• Manage Escalations: Handle complex member issues with strategic focus on retention and satisfaction.
• Ensure Regulatory Compliance: Maintain strong operational knowledge and ensure adherence to compliance and audit standards.
• Train on Changes: Ensure timely team training on changes, new product delivery, and system updates by deadlines.
• Monitor Financial Performance: Oversee branch metrics, analyze trends, and implement improvements.
• Direct Daily Operations: Ensure smooth branch functioning including staffing, security, and technology systems.
• Drive Business Development: Lead community engagement and partnerships to generate new business opportunities.
• Represent Organization: Participate in community events to strengthen presence and reputation.
• Collaborate Cross-Functionally: Partner with other lines to optimize member experience.
• Champion Organizational Culture: Reinforce mission, vision, and values while building community relationships.

Skills

Leadership

Communication

Customer service

Problem solving

Multi-tasking

Math & logic

De-escalation

Education

Bachelor's degree

High school diploma or GED

Education/experience equivalence

Job description

Desert Financial Credit Union is seeking a Branch Manager in Mesa, AZ to lead branch performance, coach staff, and drive member financial wellness. You will partner with the Assistant Branch Manager to build a high-performing team, ensure regulatory compliance, and grow community relationships within the branch.

This role requires a strong service mindset and leadership capabilities. The Branch Manager will oversee daily operations, maintain service standards, manage escalations, and collaborate