Branch Operations Leader | Customer Service & Growth

Enterprise Bank & Trust; Chandler (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Enterprise Bank & Trust in Chandler, AZ seeks an Assistant Branch Manager to oversee daily branch operations, ensure policy compliance, and guide tellers and financial services representatives.

You will coach staff, manage schedules, support hiring, and partner with the Branch Manager to drive service quality and cross-selling while maintaining a focus on customer satisfaction and community involvement.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in business or related field preferred.
• Minimum two years banking experience.
• Customer service experience required.
• Supervisory experience preferred.

Responsibilities

• Assists in supervising day-to-day branch operations.
• Provides coaching to associates and manages schedules.
• Partners with Branch Manager to guide staff and service delivery.
• Monitors cross-selling and referral goals.
• Ensures compliance with policies, procedures and security standards.
• Assists with recruitment and training of branch staff.
• Completes new accounts and teller activities as needed.
• Handles special projects as assigned.

Skills

Leadership

Customer service

Communication

Time management

Bank operations

Education

High School diploma or equivalent

Bachelor's degree in business related field

Job description

Enterprise Bank & Trust in Chandler, AZ seeks an Assistant Branch Manager to oversee daily branch operations, ensure policy compliance, and guide tellers and financial services representatives.

You will coach staff, manage schedules, support hiring, and partner with the Branch Manager to drive service quality and cross-selling while maintaining a focus on customer satisfaction and community involvement.