Branch Leader: Coaching Teams and Member Experience

REV Federal Credit Union; Leland (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

REV Federal Credit Union is seeking an Assistant Branch Manager to lead daily branch operations, coach the Member Advisor team, and ensure outstanding member experiences. You will partner with the Retail Branch Manager to uphold service standards, manage lending activities, and drive sales goals while maintaining compliance and security across branch functions.

You will guide staff in onboarding new members, supporting digital banking, and delivering personalized financial guidance, with

Qualifications

• High School Diploma or equivalent.
• 3–5 years of retail banking experience, preferably at a credit union.
• Supervisory or team lead experience preferred.
• 1–3 years of consumer lending, account opening, and digital banking systems experience.
• SAFE Act compliance: familiarity with NMLS Registry procedures and regulatory requirements.

Responsibilities

• Oversees daily operational activities to ensure efficiency, compliance, and service consistency.
• Supports branch opening, closing, and cash operations, including vault oversight, drawer audits, and ATM balancing.
• Monitors teller and Member Advisor operations for accuracy and compliance.
• Acts as branch escalation point for member issues requiring authority.
• Maintains branch documentation and reporting standards and ensures internal controls.

Skills

Leadership

Coaching

Interpersonal communication

Problem solving

Regulatory compliance

Bilingual ability a plus

Education

High School Diploma or equivalent

Job description

REV Federal Credit Union is seeking an Assistant Branch Manager to lead daily branch operations, coach the Member Advisor team, and ensure outstanding member experiences. You will partner with the Retail Branch Manager to uphold service standards, manage lending activities, and drive sales goals while maintaining compliance and security across branch functions.

You will guide staff in onboarding new members, supporting digital banking, and delivering personalized financial guidance, with