Branch Leader III: Customer Experience & Growth

US Bank; Huntersville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Bank is seeking a Branch Leader to oversee one or more branches, ensuring an outstanding customer experience and adherence to banking laws and policies. You will coach and coach-mentor a team, drive branch goals, and collaborate with partners to offer suitable financial solutions.

The role emphasizes leadership, community engagement, and sales in a dynamic retail banking environment. The position requires building a high-performing team, managing risk, and expanding customer relationships

Qualifications

• Bachelor's degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations.
• Coach, develop, mentor and train team members to deliver excellent customer service.
• Identify financial resources for customers and fulfill needs by directing them to appropriate products and services.
• Promote and participate in the local market/community to identify needs and grow the U.S. Bank customer base.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a Branch Leader to oversee one or more branches, ensuring an outstanding customer experience and adherence to banking laws and policies. You will coach and coach-mentor a team, drive branch goals, and collaborate with partners to offer suitable financial solutions.

The role emphasizes leadership, community engagement, and sales in a dynamic retail banking environment. The position requires building a high-performing team, managing risk, and expanding customer relationships