Branch Leader: Elevate Customer Experience & Growth

U.S. Bank; Waukesha (WI); On-site; USD 91,000 - 112,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a branch-focused leader to drive exceptional customer experience and meet branch goals. You will coach and mentor teammates, ensure regulatory compliance, and collaborate with partners to identify financial needs and promote suitable banking solutions.

The role emphasizes leadership in customer service, product knowledge, and regional community engagement within a National bank environment, with a strong focus on sales and people development.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members, using independent judgment.
• Identify financial resources for customers and guide them to appropriate products and services.
• Promote U.S. Bank products and services and expand the local customer base.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree

Job description

U.S. Bank is seeking a branch-focused leader to drive exceptional customer experience and meet branch goals. You will coach and mentor teammates, ensure regulatory compliance, and collaborate with partners to identify financial needs and promote suitable banking solutions.

The role emphasizes leadership in customer service, product knowledge, and regional community engagement within a National bank environment, with a strong focus on sales and people development.